Privacy Policy
Effective Date: February 2026
Legal Entity: Imagination Base LLC
Address: 421 Miller Ave., Clarksville, IN 47129
Email: in**@*************se.com
Phone: 502-586-6795
This Privacy Policy explains how Imagination Base LLC (“Imagination Base,” “we,” “our,” or “us”) collects, uses, discloses, and protects your information when you visit our website at https://imaginationbase.com (“Website”) or use any related services (“Services”). Please read this Privacy Policy carefully. By using our Website or submitting your information, you agree to the practices described below.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide Voluntarily
This includes information you submit through:
Website contact forms
Inquiry or request forms
Lead intake forms
Scheduling or booking tools
Email and SMS communications
Client onboarding forms
Information you may provide includes:
Name
Email address
Phone number
Business information
Project details
Uploaded files or attachments
Messages or data you submit through our systems
If you make payments through our platform, payment data is processed by third-party providers such as Stripe. We do not store full credit card numbers.
1.2 Information Collected Automatically
When you visit our Website, we may automatically collect:
IP address
Browser type
Pages visited
Device identifiers
Cookies and tracking technologies
Time spent on pages
Referring URLs
We may use cookies, pixels, and similar technologies to improve Website functionality, analytics, and performance. We do not use cookies to collect sensitive personal information without your consent.
1.3 Information Collected Through Third-Party Systems
We use third-party tools and platforms to operate our business and deliver services. These may include:
CRM and automation platforms
Scheduling and calendar tools
Call tracking systems
SMS and phone carriers
Form and integration tools
These systems may store or process:
Contact and lead data
Call logs or recordings
SMS message content
Form submissions
Voicemail or communication metadata
All such data is processed solely to deliver services you request or to operate our internal business systems. We do not use third-party systems to send affiliate or third-party marketing messages via SMS.
2. SMS, Text Messaging & A2P 10DLC Compliance
We use SMS messaging to communicate with individuals who explicitly request or consent to text communication from Imagination Base LLC.
2.1 Consent to Receive Text Messages
By providing your phone number and checking an explicit consent checkbox on our Website forms, you consent to receive SMS messages from Imagination Base LLC related solely to:
Responses to inquiries
Appointment confirmations and reminders
Requested follow-up communication
Service-related notifications
SMS consent is voluntary and is not a condition of purchase.
2.2 Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP or UNSUBSCRIBE.
For assistance, reply HELP.
Opting out will stop all SMS communications unless you explicitly opt in again.
2.3 Message Frequency and Rates
Message frequency may vary based on your interactions with us. Standard message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.
2.4 Data Collected Through SMS
We may collect:
Phone numbers
Message content
Delivery confirmations
Communication timestamps
This information is used only to provide requested communications, maintain message delivery compliance, and support internal business operations. We do not use SMS data for affiliate marketing or share SMS consent with third parties.
2.5 Messaging Providers
We use approved messaging platforms and telecommunications carriers to deliver SMS communications. These providers process data solely to transmit messages on our behalf and in accordance with applicable regulations. We do not sell, rent, or share SMS consent or phone numbers with unrelated third parties or affiliates.
3. How We Use Your Information
We use collected information to:
Respond to inquiries and messages
Provide requested services
Send confirmations, reminders, and updates
Deliver proposals or follow-up communication
Improve Website functionality and performance
Operate internal communication and automation systems
Comply with legal and regulatory obligations
We do not sell personal information.
4. How We Share Information
We may share information with trusted service providers that assist us in operating our business, including:
CRM and communication platforms
Messaging and phone carriers
Email service providers
Payment processors
Scheduling tools
Web hosting and security providers
Information may also be disclosed if required by law or during a business transition. We do not share personal data or SMS consent for affiliate or third-party marketing purposes.
5. Call Tracking and Recordings
Calls to or from phone numbers associated with Imagination Base may be logged, recorded, or transcribed for quality assurance, documentation, or training purposes where legally permitted. By calling us, you consent to this processing.
6. Data Retention
We retain personal information only as long as necessary to provide services, fulfill contractual or legal obligations, and operate our business systems. You may request deletion of your data at any time, subject to legal retention requirements.
7. Your Rights
You may request to:
Access your personal information
Correct inaccurate data
Request deletion of your data
Withdraw consent for SMS or email communications
Manage cookie preferences
Residents of certain jurisdictions may have additional rights under applicable data protection laws.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. While no system can be guaranteed 100% secure, we take appropriate steps to reduce risk.
9. International Data Transfers
Our services operate from the United States. If you access our Website from outside the U.S., your information may be transferred to and processed in the United States.
10. External Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us
Imagination Base LLC
421 Miller Ave.
Clarksville, IN 47129
Email: in**@*************se.com
Phone: 502-586-6795
