Privacy Policy

Effective Date: January 2025
Legal Entity: Imagination Base LLC
Address: 421 Miller Ave., Clarksville, IN 47129
Email: in**@*************se.com
Phone: 502-200-1228

This Privacy Policy explains how Imagination Base LLC (“Imagination Base,” “we,” “our,” or “us”) collects, uses, discloses, and protects your information when you visit our website at ImaginationBase.com (“Website”) or use any related services (“Services”). Please read this Privacy Policy carefully. By using our Website or submitting your information, you agree to the practices described below.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Voluntarily

This includes information you submit through:

  • Website contact forms
  • Estimate or inquiry forms
  • Lead intake forms
  • Chat widgets or AI assistants
  • Scheduling or booking tools
  • Email and SMS communications
  • AI voice or text interactions
  • Client onboarding forms

Information you may provide includes:

  • Name
  • Email address
  • Phone number
  • Business information
  • Project details
  • Uploaded files or attachments
  • Messages or data you submit through our systems

If you make payments through our platform, payment data is processed by third-party providers such as Stripe. We do not store full credit card numbers.

1.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type
  • Pages visited
  • Device identifiers
  • Cookies and tracking technologies
  • Time spent on pages
  • Referring URLs

We may use cookies, pixels, and similar technologies to improve functionality, analytics, and marketing.

1.3 Information Collected Through Third-Party Systems

We use third-party tools and platforms to operate our business and deliver services. These may include:

  • CRM and automation platforms
  • AI chat or voice assistants
  • Call tracking systems
  • SMS and phone carriers
  • Form integrations
  • Calendar and scheduling tools

These systems may store or process:

  • Lead and contact data
  • Call recordings or transcripts
  • SMS or message content
  • AI widget interactions
  • Form submissions
  • Call logs or voicemail

All such data is processed solely to deliver services you request or to operate our business systems.

2. SMS, Text Messaging & A2P 10DLC Compliance

We use SMS and automated messaging to communicate with visitors, leads, and clients.

2.1 Consent to Receive Text Messages

By submitting your phone number through any form, chat widget, scheduling tool, landing page, or lead intake system on our Website, you consent to receive SMS messages from Imagination Base.

Message types may include:

  • Appointment reminders
  • Lead follow-ups
  • Project updates
  • Notifications
  • Responses to inquiries

Your consent is voluntary and not a condition of purchase.

2.2 Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP or UNSUBSCRIBE.

For assistance, reply HELP.

Opting out will stop all automated messages unless you opt in again.

2.3 Message Frequency & Rates

Message frequency varies. Standard message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

2.4 Data Collected Through SMS

We may collect:

  • Phone numbers
  • Message content
  • Delivery confirmations
  • Call recordings
  • AI conversational transcripts

This information is used only to provide requested communications, improve service quality, and fulfill business operations.

2.5 Third-Party Messaging Providers

We use approved messaging platforms and carriers (such as Twilio and CRM automation tools) to deliver SMS and voice communications. These providers process data solely to transmit messages on our behalf. We do not sell or share SMS consent or phone numbers with unrelated third parties.

3. How We Use Your Information

  • Respond to inquiries and messages
  • Provide requested services
  • Send confirmations, reminders, and updates
  • Deliver estimates or proposals
  • Improve Website performance and user experience
  • Operate AI widgets and automation systems
  • Track communications and system performance
  • Comply with legal obligations

We do not sell your personal information.

4. How We Share Information

We may share information with:

  • Service providers assisting in delivering our services
  • CRM and communication platforms
  • Messaging and phone carriers
  • Email service providers
  • Payment processors
  • Scheduling and calendar tools
  • Web hosting and security providers

We may also share information when required to comply with law, protect rights or safety, or during a business transfer or merger. We never sell personal data or SMS consent information.

5. Call Tracking & Recordings

Calls placed to phone numbers associated with Imagination Base may be recorded, transcribed, or logged for quality assurance, training, or proof of communication. By calling us, you consent to these practices where legally permitted.

6. Data Retention

We retain information only as long as necessary to provide services, fulfill contractual obligations, maintain business and legal records, and improve our systems. You may request deletion of your data at any time.

7. Your Rights

  • Request access to your information
  • Request corrections
  • Request deletion of your data
  • Withdraw consent for SMS or email messages
  • Disable cookies in your browser

EU and UK users may have additional rights under GDPR.

8. Data Security

We use reasonable physical, administrative, and technical safeguards to protect your information. While no system is completely secure, we take appropriate precautions to reduce risk.

9. International Data Transfers

Our services operate from the United States. If you access our Website from outside the U.S., your information may be transferred to and processed in the United States.

10. External Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

Imagination Base LLC
421 Miller Ave.
Clarksville, IN 47129
Email: in**@*************se.com
Phone: 502-200-1228